Website omzikidigital Omziki Distribution
Omziki Distribution
Full Job Description
Omziki is a digital music distribution company that provides artists and labels with distribution, rights management, and creative services. We monetize billions of monthly music streams.
SUMMARY:
The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.
RESPONSIBILITIES:
- Provide excellent customer service to our clients via email, and live chat.
- Assist customers with platform questions, troubleshooting and general distribution inquires.
- Answer product-related questions and provide information about our music catalog, releases, and promotions.
- Handle customer complaints and escalate complex issues to management.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.
- Contribute to the continuous improvement of our customer service processes and procedures.
QUALIFICATIONS:
- High School Diploma or Bachelor’s Degree in Business Administration or a related field
- 3+ years experience in customer service or a related field, preferably in the music industry.
- Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
- Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills, including experience with CRM software and Microsoft Office.
- Strong problem-solving and time management skills.
- Ability to work effectively both independently and as part of a team.
PAY SCALE:
- $150.00 – $500.00
To apply for this job email your details to hr@omziki.com